Our promise
We want you to love every bottle. If something is wrong with your order, tell us within 14 days of delivery or pickup and we will make it right with a replacement, an exchange or a refund.
This policy applies to purchases from Frenchiewinebar, in store and online. Where local consumer law gives you stronger rights, those rights apply.
What can be returned
Unopened bottles can be returned within 14 days of delivery or pickup if they meet these conditions:
- The bottle is sealed, with the cork, cap and capsule intact.
- The label is undamaged and the bottle has been stored upright or on its side in normal home conditions, away from heat and direct sunlight.
- You have your receipt, order number or another proof of purchase.
Wine is sensitive to storage, so we may inspect a returned bottle before accepting it.
What cannot be returned
For quality and safety reasons we cannot accept these items back, unless they arrive damaged, faulty or incorrect (see the next section):
- Opened or partly consumed bottles.
- Special orders and wines sourced for you on request.
- Bottles with removed or damaged labels, or that were stored outside our care in heat, cold or sunlight.
- Gift cards and tasting event tickets.
- Items bought on clearance, if marked “final sale” at purchase.
Damaged, corked or incorrect wine
We cover these problems in full, including return shipping, if you report them within 14 days of delivery or pickup:
- Damaged in transit: broken or leaking bottles. Send us a photo of the bottle and the packaging.
- Faulty wine: bottles that are corked (cork taint), oxidised or otherwise spoiled. Keep the bottle and at least half of the wine so we can check it.
- Wrong item: a different wine, vintage or quantity than you ordered.
In each case you choose a replacement bottle or a full refund.
How to start a return
- Contact us at frenchiesariasllc@gmail.com within 14 days of receiving your order.
- Give your name, order number and the bottle or bottles concerned. For damaged or faulty wine, attach clear photos.
- We reply within 2 business days with approval and instructions.
- Bring the bottles to Frenchiewinebar at 1007 Guerrero St San Francisco, CA 94110, or use the return label we send you for online orders.
- Pack bottles in their original box or protective packaging. Please do not send returns without approval.
Refunds and exchanges
Approved refunds go back to your original payment method within 7 business days of us receiving and checking the bottles. Your bank may need extra time to show it.
| Situation | Refund of bottle price | Original delivery fee | Return shipping |
|---|---|---|---|
| Damaged, faulty or incorrect wine | Full | Refunded | We pay |
| Change of mind (unopened) | Full | Not refunded | You pay |
Exchanges are welcome for the same value or more. If the new wine costs more, you pay the difference.
Delivery and age verification
Please check your parcel when it arrives and note any visible damage with the courier. Wine can only be sold and handed over to adults aged 18 or over, so a person of legal age must be present to receive each delivery and may be asked to show ID. If no adult is available, the parcel returns to us and we will contact you to rearrange delivery. Re-delivery may carry a fee.
If your parcel does not arrive within 5 days of the expected date, contact us and we will trace it with the courier.
Contact us
Questions about a return? We are happy to help.
- Shop: Frenchiewinebar, 1007 Guerrero St San Francisco, CA 94110
- Email: frenchiesariasllc@gmail.com
- Phone: (415) 793 5897
- Opening hours: Tue-Sat: 4PM-10:00PM; Sun: 2PM-7:30PM
